We stand behind the quality and reliability of every Bluebot device. The information below outlines what is covered under our warranty and how to request support if something isn’t working as expected.
One-Year Limited Warranty
All Bluebot devices are covered by a one-year limited warranty beginning on the date the device is delivered to the customer.
This warranty is designed to protect against manufacturer defects and ensure your device performs as intended under normal use.
What the Warranty Covers
The Bluebot warranty covers issues related to:
Manufacturing defects
Sensor or electronic component failures
Hardware issues that prevent normal operation
Defects discovered during normal, intended use
If a warranty issue is confirmed, Bluebot will work with you to repair or replace the device, at our discretion.
What the Warranty Does Not Cover
The warranty does not cover:
Cosmetic damage (scratches, scuffs, dents that do not affect functionality)
Damage caused by improper installation or removal
Damage caused by misuse, accidents, or negligence
Environmental damage (including submersion, fire, or conditions outside the supported temperature range)
Unauthorized modifications or repairs
Normal wear and tear over time
Devices That Arrive Damaged or Defective
If your Bluebot arrives damaged or does not function properly out of the box:
Contact Bluebot Support as soon as possible
Provide photos and a brief description of the issue
Our team will help arrange a replacement or refund when appropriate
How to Start a Warranty Claim
To request warranty support:
Contact Bluebot Support using the AI assistant in the app or on our website
Request a warranty review
Be ready to provide:
Device serial number
Description of the issue
Photos or videos if available
Our support team will guide you through the next steps and let you know if a return or replacement is required.
Important Notes
Warranty claims require review and approval by Customer Support
Replacement decisions are handled case-by-case
The warranty applies only to the original purchaser unless ownership has been properly transferred
If you’re ever unsure whether your situation is covered under warranty, please reach out. We’re happy to review your case and help find the best solution.