Quick Answer
If you’re experiencing a bug or app issue, start by messaging Fin in the Bluebot app or Help Center. Fin will collect the details, create a ticket and route your report to our support team.
How to Report a Bug Using Fin
Open the Bluebot app or Help Center
Start a chat with Fin
Tell Fin what isn’t working
Fin may ask a few follow-up questions to gather helpful details.
What Helps Us Fix Issues Faster
When chatting with Fin, include:
What you were doing before the issue happened
Where you were in the app
Screenshots or screen recordings (if available)
What device are you using for set up
The more detail you share, the faster we can investigate.
Why Use Fin?
Using Fin helps us:
Capture issues consistently
Route bugs to the right team faster
Improve the app based on real customer feedback
We actively review all reports and use them to guide app improvements.