If not all meters appear in your app, it is usually related to plan limits or account access.
Common Reasons
Basic vs Premium plan limits
The Basic plan supports a limited number of meters. Additional meters may require a Premium plan.
Account access and permissions
Meters are linked to specific accounts. Make sure you are logged into the correct account.
User invitations
If meters belong to another account, you may need to be invited to view them.
What You Can Do
Confirm which account email you are using
Check your current data plan
Verify whether meters were added under the same account
When to Contact Support
A meter is missing after setup
You recently added or moved a meter
You upgraded plans but don’t see changes reflected