If you purchased your Bluebot device and prepaid data streaming plan through Amazon and your plan is not showing as active, this is usually because your Bluebot account has not been created yet.
Why this happens
Amazon purchases are not automatically linked to a Bluebot account.
In most cases, customers:
Receive their device before creating a Bluebot account
Have no account for the prepaid plan to be applied to
Until an account exists, the data streaming plan cannot be activated.
What to do next
Create your Bluebot account
Once your account is set up, contact Customer Support
Let us know you purchased a prepaid data streaming plan through Amazon
Our team will apply the prepaid upgrade to your account
Important to know
Prepaid plans purchased on Amazon require manual activation
Payment alone does not activate the plan
A Bluebot account must exist before a plan can be applied
Activation is handled by Customer Support once account details are confirmed
If you’re unsure whether your plan has been applied, our support team can verify your purchase and confirm activation.